Tencent WorkBuddy Service Agreement

1. Introduction

Welcome and thank you for your interest in the Tencent WorkBuddy service (the "Service").

1.1 Please Read This Agreement Carefully

This Tencent WorkBuddy Service Agreement (the "Agreement") is a legally binding contract between you as an individual user (the "User", "you" or “your”), and the Tencent contracting entity as set out in the table below ("Tencent", "we", "us" or "our") regarding your use of the Service made available on the website at the following link: https://www.workbuddy.ai/, to be updated by Tencent from time to time.

In this Agreement, "User" and "Tencent" are each a "party" to the Agreement and, together, the "parties".

BY CLICKING “I ACCEPT” OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY THIS AGREEMENT.

If you are not eligible (see Section 1.2), or do not agree to the Agreement, then you do not have Tencent's permission to use the Service. YOUR USE OF THE SERVICE, AND TENCENT'S PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY TENCENT AND BY YOU TO BE BOUND BY THIS AGREEMENT.

1.2 Eligibility

You must be of a certain age to accept this Agreement and use the Service. By agreeing to this Agreement, you represent and warrant to us that:

(a)you are at least 18 years old or the legal minimum age in your jurisdiction;

(b)you have not previously been suspended or removed from the Service; and

(c)your registration and your use of the Service is in compliance with any and all applicable laws and regulations.

By using the Service, you represent and warrant that you are eligible and possess the requisite legal capacity, qualifications and preconditions (if any) to use the Service.

1.3 Additional Applicable Terms

Apart from the terms of this Agreement, the use of the Service shall be subject to the Acceptable Use Policy available here (the "AUP"), and the service rules of the Service (the “Service Rules”). The Service Rules refer to the service descriptions, terms, rules, instructions, standards, etc. that relate to the content of the Service, service levels, technical specifications, operational documentation, billing standards, etc. of the Service, and the Privacy Policy, all of which are made available on the Terms and Policies section for the Service or other relevant pages as updated by Tencent from time to time. Please read and understand the Service Rules in advance and fully comply with the same in order to enjoy the uninterrupted use of the Service.

Where there is any conflict or inconsistency between these documents, the following order of precedence (in decreasing order) shall apply:

• this Agreement;
• the AUP;
• the Service Rules.

The country specified in your registration information may cause additional or different terms to apply, as follows. For example, if your use of the Services is subject to consumer protection regulations as determined under applicable laws, additional terms apply. In addition to the above, additional or different terms may apply to your use based on applicable local laws. If you are accessing or using the Service from any jurisdiction covered in the Jurisdiction-specific Addendum at the end of this Agreement, the provisions set out for your jurisdiction in the Jurisdiction-specific Addendum will apply to your access or use of the Services, and prevail over the rest of this Agreement in case of any conflict or inconsistency.

1.4 Fees

Fees for the Services will be charged according to the price plans available here, subject to the Subscription Policy.

1.5 Changes or Modifications to this Agreement

We may need to change or update this Agreement from time to time to reflect changes in law or best practice or to deal with additional features which we introduce. We will use reasonable efforts to notify you in advance when material changes to this Agreement occur, such as by e-mail and/or by placing a prominent notice on our website. TO THE EXTENT THAT IT IS LEGALLY PERMITTED ACCORDING TO THE LAW IN YOUR APPLICABLE JURISDICTION, YOU WAIVE ANY RIGHT YOU MAY HAVE TO RECEIVE SPECIFIC NOTICE OF SUCH CHANGES OR MODIFICATIONS.

IF YOU DO NOT OBJECT TO THE CHANGES OR TERMINATE THE USE OF THE SERVICE PRIOR TO THEIR TAKING EFFECT, YOU ARE DEEMED TO HAVE ACCEPTED THE CHANGES. IF YOU OBJECT TO THE CHANGES, WE MAY TERMINATE YOUR USE OF THE SERVICE BY THE EFFECTIVE DATE OF THE CHANGE. WE WILL POINT TO THIS CONSEQUENCE OF YOUR INACTIVITY AND OUR RIGHT TO TERMINATE IN CASE OF YOUR OBJECTION IN THE NOTIFICATION OF THE CHANGE.

2. Your Account

2.1 Account Registration

When you register for an account to access the Service ("Account"), you are responsible for safeguarding any and all Account details and access credentials, and you shall be responsible for any use of the Account or Service and all activities that occur under your Account, regardless of whether the activities are authorized or undertaken by you, your employees or a third party, and including in circumstances due to your failure to properly safeguard such Account details and access credentials. Except to the extent caused by our breach of this Agreement, Tencent and its Affiliates are not responsible for any unauthorized access to your Account. Any breach of this Agreement or any use of your Account by anyone will be treated as if the breach or use had been carried out by you, and will not relieve you of your obligations to us. We may deny you the right to create an Account.

2.2 Provision of Information

To the extent you provide any information to us when using the Service (e.g. account information), you agree that the information you provide to us is true, accurate and complete. If any change occurs to the information you provide to us, you shall promptly notify Tencent of such change.

2.3 Retrieve your Account

If you request to retrieve your Account when your access to the Service is denied due to the loss of account information or forgotten password, you are required to provide certain information and verification documentation according to the account retrieval process published by us officially, and to ensure that all such information and documentation is legitimate, truthful and valid. Your Account may not be retrieved if the information or documentation provided by you fails our security verification, and you are solely liable for any and all risks and losses arising therefrom.

2.4 Accounts Created via Third Party Platforms

We have no obligation to retrieve Accounts created via third party platform accounts or for such third party accounts. You acknowledge and agree that if your Account is not directly registered and created via the Service and instead you register for an Account through a third party platform account (e.g., through your Google or Github account), then the applicable third party who owns the platform for the account through which you register (e.g. the relevant entity providing the Google or Github account service) is responsible for that account and the information associated with that account, including the user ID or password used to create an Account. We have no obligation to retrieve such account or the information associated with that account, including the user ID or password used to create an Account or otherwise provide services in connection with such account or user ID. All the matters relating to such third party account and user ID shall be resolved by you and the applicable third party, provided that you shall inform us in the event that the account or the information, including the user ID or password used to create an Account, is stolen or otherwise compromised.

3. Use Of Service

3.1 Nature of the Service

You acknowledge that the Service enables artificial intelligence (“AI”) functionalities and features (“AI Functions”), powered by third party large language models (“LLM”). The Service also enables your access to “AI Agents”, which are systems, applications, workflows, or services that use AI Functions to perform autonomous or semi-autonomous actions, decisions, or operations, including but not limited to tool-calling, function execution, API orchestration, data retrieval/modification, transaction processing, or multi-step reasoning chains (whether single-agent or multi-agent systems).

BY ENABLING, ACCESSING, OR USING THE AI AGENT AND/OR AI FUNCTIONS THROUGH THE SERVICE, YOU EXPRESSLY ACKNOWLEDGE, UNDERSTAND, AND ACCEPT THE FOLLOWING INHERENT AND UNAVOIDABLE RISKS OF AI TECHNOLOGY, AND AGREE THAT YOU BEAR FULL RESPONSIBILITY FOR ALL CONSEQUENCES OF YOUR USE:

(a)Output Reliability Risks

• OUTPUT (AS DEFINED BELOW) FREQUENTLY CONTAINS FACTUAL INACCURACIES, FABRICATIONS (KNOWN AS ‘HALLUCINATIONS’), OMISSIONS, OR BIASED CONTENT THAT MAY APPEAR AUTHORITATIVE.
• OUTPUTS MAY MISINTERPRET CONTEXT, INSTRUCTIONS, OR NUANCED QUERIES, LEADING TO UNRELIABLE OR MISLEADING RESULTS.
• NO OUTPUT IS INHERENTLY "SAFE," "ACCURATE," OR "COMPLETE" REGARDLESS OF SAFETY FILTERS OR REVIEW PROCESSES.

(b)Agentic Execution Risks

• AI AGENTS MAY INCORRECTLY EXECUTE TOOL CALLS, API REQUESTS, OR AUTONOMOUS ACTIONS (E.G., DELETING DATA, SENDING TRANSACTIONS, MODIFYING SYSTEMS).
• MULTI-STEP REASONING CHAINS AMPLIFY ERRORS THROUGH COMPOUNDING INACCURACIES ACROSS ITERATIONS.
• UNINTENDED ESCALATION MAY OCCUR WHEN AGENTS CHAIN ACTIONS WITHOUT ADEQUATE HUMAN CONTROLS.

(c)Third-Party Integration Risks

• THIRD-PARTY LLMS, PLUGINS, OR APIS OPERATE UNDER THEIR OWN TERMS, POTENTIALLY RETAINING/TRAINING ON YOUR DATA WITHOUT TENCENT'S CONTROL OR OPT-OUT RIGHTS.
• JURISDICTIONAL AND COMPLIANCE MISMATCHES WHEN DATA ROUTES TO THIRD-PARTY PROVIDERS IN DIFFERENT REGIONS.
• CASCADING FAILURES WHEN AGENT WORKFLOWS DEPEND ON UNRELIABLE THIRD-PARTY COMPONENTS.

(d)Systemic Limitations

• AI LACKS HUMAN JUDGMENT, EMPATHY, COMMON SENSE, OR ETHICAL REASONING, EVEN FOR COMPLEX PROFESSIONAL SCENARIOS.
• PERFORMANCE DEGRADES ON EDGE CASES, NOVEL SITUATIONS, OR SPECIALIZED DOMAIN KNOWLEDGE.
• SAFETY SYSTEMS ARE NOT FOOLPROOF; CONTENT PASSING FILTERS MAY STILL VIOLATE APPLICABLE LAWS, POLICIES, OR YOUR RISK TOLERANCE.

(collectively, “Inherent AI Risks”)

You represent, warrant and undertake that:

• you have evaluated the Inherent AI Risks against your specific use case, industry regulations, and risk tolerance; and
• you have implemented appropriate technical and organizational safeguards against the Inherent AI Risks including but not limited to human oversight, validation workflows, testing protocols, etc.

In addition, you expressly acknowledge, understand and accept the following nature and limitations of the Service:

• No Professional Advice – The Output is provided for informational purposes only, and does not constitute legal, financial, medical, or other professional advice;.
• No Fully Automated Decision-Making – The Service is not intended to help you make decisions that have legal or similarly significant effects on individuals without appropriate human oversight. This includes, without limitation, decisions relating to healthcare, employment, credit, finance, insurance, housing, or legal matters.
• No High-Risk Applications – The Service is not designed for use in any critical infrastructure systems, life-support or medical diagnostic applications or law enforcement decision-making. You agree not to use the Service in any way, including to develop, deploy, provide, integrate or operate, with the aforementioned systems or with any systems or services that would be regarded a high-impact or high-risk AI (systems) under Applicable Laws.

TENCENT BEARS NO RESPONSIBILITY FOR ANY LOSSES, LIABILITIES, OR DAMAGES ARISING FROM THE INHERENT AI RISKS AND THE NATURE AND LIMITATIONS OF THE SERVICE AS SET OUT IN THIS SECTION 3.1, REGARDLESS OF FORESEEABILITY. IF YOU DO NOT AGREE WITH THESE RISKS AND LIMITATIONS, YOU MUST NOT USE THE SERVICE.

3.2 Service Modification

Tencent may discontinue or make any changes to the Service (or any portion thereof) at any time without incurring liability to you. Tencent may choose to, without limitation, discontinue, limit, restrict, change or remove the Service, any Service component, or availability of the Service (or any portion or component thereof). If Tencent discontinues or makes any changes to the Service that would materially decrease the functionality of those Service, Tencent will use commercially reasonable efforts to inform you of the change with reasonable advance notice before it goes into effect (e.g. via in-app pop up). Tencent may make the change, and will not be obligated to provide notice, if the discontinuation or change is necessary to address an emergency or threat to the security or integrity of the Service or Tencent, comply with or respond to litigation, address Intellectual Property Rights (defined below) concerns, or comply with the law or government requests. Tencent may provide periodic updates to the Service from time to time. Tencent may also make new features or functionality available from time to time through the Service and add new features to the Service from time to time, the use of which may be contingent upon your agreement to additional requirements.

3.3 Service Interruption

We reserve the right to interrupt the availability of the Service or any part thereof from time to time on a regularly scheduled basis or otherwise with or without prior notice, including without limitation under the following circumstances:

a) maintenance, updates and fixation of server, network, software and/or hardware which are necessary to provide the access of the Service to you; b) Force Majeure (defined below); c) in accordance with the order of governmental authorities or other in-charge authorities; and d) in order to comply with applicable laws.

You agree that we will not be liable for any interruption of the Service or any part thereof, delay or failure to perform resulting from the circumstances referred to in the preceding paragraph. We have the right at any time with or without reason to change and/or eliminate any aspect(s) of the Service (or any part thereof) as we see fit in our sole discretion.

3.4 Suspension or Termination of Service

The Service may be updated and your Account may be suspended or terminated in any of the following events:

(a)Please note that regardless of any notice, we reserve the right to suspend your Account or to modify, adapt or update the Service, subject to this Agreement, at any time in our sole discretion for any reason (to the fullest extent possible under law). When making such changes we will duly consider your reasonable interests.

(b)If your Account is suspected to be involved in illegal or improper activities (such as hacking, being hacked, etc.), you shall cooperate with (e.g., answer the questions truthfully) the relevant personnel designated by us to solve the issue. You further acknowledge and agree that, if we determine that your Account is involved in any improper or illegal acts, we have the right to suspend or terminate your access to the Account, take remedial measures and to inform the relevant authorities and act in conformity with any authority's directions or guidance. You also acknowledge and agree that we are not obligated to provide you with evidence relating to the suspected improper or illegal acts of your Account.

(c)In the event that Tencent determines at its sole discretion that your use of the Service (including any of your Content (defined in Section 9.2)) could: (i) disrupt the Service; (ii) disrupt use of the Service by a third party; (iii) disrupt the Tencent network or servers used to provide the Service; (iv) allow unauthorized third party access to the Service; or (v) otherwise pose a security risk or threat or result in any legal or regulatory liability to Tencent, then Tencent or its affiliates may immediately and without prior notice to you, restrict or suspend your use of the Service, to the extent required to address such concern.

3.5 Monitoring and Circumvention

The Service includes functions to detect circumvention measures or unauthorized and malicious programs. Tencent may access, collect, monitor and/or remotely store information relating to hardware capacity, modifications related to Service, software, signatures, profiles or names of known unauthorized or malicious third party programs, files or processes that enable or facilitate circumvention of controls, unfair advantage or hacking of Service. If unauthorized or malicious programs are detected, the Service may also communicate to us the user's Account and user ID and information about the unauthorized or malicious program or its use. Details of the aforementioned measures, if any, are set out in the Privacy Policy.

3.6 Third Party Services, Output and Links

Our Service may incorporate third-party software, products, or services, ("Third Party Services"), and certain components of our Services, may generate output from those Third Party Services ("Third Party Output"). We are not responsible for the actions or omissions of the third party providers that provide the Third Party Services. Additionally, the Service may provide links or references to other websites or other platforms operated by third parties. These third party links, Third Party Services and Third Party Output (collectively, "Third Party Materials") are subject to their own terms which may differ from this Agreement, and Tencent is not and shall not be held responsible for the Third Party Materials. In accessing or using Third Party Materials, you do so at your own risk and you assume all responsibility in that regard. We make no representations or warranties regarding, and do not endorse, any Third Party Materials. We encourage you to review the terms of use of each Third Party Services and third party platform visited before using those services and platforms, respectively.

4. Customer Support And Contact Us

4.1 Support for the Service

Except to the extent required by applicable laws with respect to consumers or as otherwise provided in this Agreement, Tencent is under no obligation to provide technical support or other services.

4.2 Customer Support

If you have any questions (including problem consultation, complaints, etc.) about this Agreement or the use of the Service, you can contact us at workbuddy_ai@tencent.com. We will reply to you as soon as possible after receiving your feedback, and respond to your request, and if applicable, within the time limit stipulated by laws and regulations.

4.3 Feedback

You acknowledge and agree that any feedback that you provide becomes the sole and exclusive property of Tencent and we may use your feedback without restriction or compensation to you.

5. User's Rights And Obligations

5.1 Compliance

You are solely responsible for ensuring your use of the Service (including any Input (defined in Section 9.2) that you provide or Output (defined in Section 9.2)) complies with this Agreement and applicable laws. You acknowledge and agree that you are responsible for your Content and use of the Service and for otherwise complying with this Agreement and applicable laws. Without limiting the foregoing, you agree to provide any notices to, and obtain any necessary consents or permissions from, any individuals in connection with any Input, as required under applicable law.

5.2 Security of Service

If you are aware of any illegal use of your Account or any Account security issues, please notify us immediately. You shall not circumvent our technical measures:

(a)We may take technical measures in the Service to prevent unauthorized use of the Service and to prevent any violation of this Agreement. You acknowledge and agree that you will not seek to circumvent such technical precautions in any manner.

(b)You must ensure that your device meets the requirements for the installation and use of the Service. The installation of the Service may disable other software or program running on your device. Your failure to install the Service or any updates in accordance with our installation instructions may result in dysfunction of the Service in whole or in part.

(c)You must avoid (i) transmitting Content containing viruses, harmful code or destructive data, or any malware characteristics (including as defined by applicable laws and regulations) to the Service; or (ii) sending or store computer code, files, scripts, and programs that contain viruses, worms, Trojan horses, or other harmful programs, through the Service or by any other means.

5.3 Reasonable Use

We expect that Users will use the Service reasonably. If any User's use of the Service exceeds reasonable and normal standards, we may monitor the Service usage of such user in a manner that is in line with our Privacy Policy. If we, using general industry standards, identify any violating, abnormal or unreasonable use (at our reasonable and unilateral discretion), we shall have the right to take measures reasonably necessary to protect the Service (including its availability and security), you and/or other users, including without limitation, restriction or suspension of the Service, in part or in whole, to such user. In such cases, our termination rights set out in Section 11.2 may also apply.

6. Limited Right To Use The Service

6.1 License

You shall and shall ensure that your access and use of the Service is in accordance with this Agreement during the Term (defined below). Your use of any Service shall be subject to this Agreement. You acknowledge that Tencent or its licensors own all rights, titles and interest in and to the Service. Subject to your compliance with this Agreement, Tencent grants, or shall procure the grant, to you a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to:

(a)download a copy of the Service onto your device(s), and use the Service for your personal purposes; and

(b)use the Service in a manner not exceeding any applicable usage limitation or term, and within the designated territory for use or receipt of Service (where applicable), and only in connection with the Service.

Other than as specified in the foregoing, no other rights are granted to you under this Agreement to use the Service (including any software offered in connection with the Service).

6.2 Revocable Rights

Rights granted to you hereunder are revocable. Any use of the Service other than as specifically authorized herein, without prior written permission from us is strictly prohibited and will, at our election, terminate the rights granted to you by us herein. Such unauthorized use may also violate applicable laws including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in this Agreement shall be construed as conferring any license to or rights in Intellectual Property Rights, whether by estoppel, implication or otherwise. This license granted under this Agreement is revocable at any time with or without cause.

6.3 No Transfer

You may not transfer the Service to someone else. We are giving you personally the right to use the Service as set out above. You may not otherwise transfer or make available the Service to someone else, whether for money, for any other forms of consideration or for free. If you sell or gift any device on which the Service is installed, you must first remove the Service from the device.

6.4 Restricted Uses

You shall use the Service in compliance with this Agreement, and applicable laws and regulations. You agree that you will not conduct or use the Service to engage in the following activities (nor will you facilitate or support your Affiliates, employees, contractors or any other person under your control, management, supervision or otherwise to do the following):

(a)reproduce, modify, adapt, alter, enhance, distribute, publicly display, retransmit, resell or sublicense, copy, create a derivative work of reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract any or all of the source code of the Service;

(b)publish, transmit, disseminate, or store Content that infringes upon the legitimate rights of others, such as reputation rights, portrait rights, Intellectual Property Rights, and trade secrets;

(c)infringe our Intellectual Property Rights or those of any third party in relation to your use of the Service;

(d)use any data mining, robots or similar data gathering or extraction methods;

(e)use the Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users of the Service;

(f)collect or harvest any information or data from the Service or our systems or attempt to decipher any transmissions to or from the servers;

(g)use the Service other than for their intended purpose, in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Agreement, or act fraudulently or maliciously;

(h)direct the Service to generate Output that violates applicable laws, Intellectual Property Rights of third parties or this Agreement;

(i)misrepresent the source of the Output, such as where Output was created by a human when it was actually generated by artificial intelligence;

(j)disrupt or interfere with our Services, including by circumventing any restrictions or protective measures that we have implemented;

(k)utilize Output to develop any products or services that compete with Tencent;

(l)other acts not expressly authorized by Tencent; and

(m)other behaviors that violate this Agreement, the applicable laws and regulations or regulatory policies, or infringe upon the legitimate rights and interests of us, others and/or third parties.

Any violation of this Agreement is the sole responsibility of the User.

7. Tencent's Rights

7.1 Adjustments by Tencent

Without affecting your use of the Service under this Agreement, Tencent has the right to adjust the name, domain name, function, product design, visual interface, etc. of the Service, related services and related functional modules at its own discretion. If the aforesaid work may affect your normal use of the Service, we will notify you within a reasonable time before making relevant adjustments and inform you of the possible impact.

7.2 Legal Rights

All legal rights and interests to the Service (including but not limited to models, result data, analysis reports and other data contents, as well as pictures, charts, documents, text and interface design, etc.), and other data, materials or information related to the Service belong to Tencent, its Affiliates and third party licensors, including various documents related to the interface of the Service.

7.3 Enforcement Measures

You understand and agree that when using the Service, Tencent has the right to use technical means, such as implementing automated content filters, to review information generated as part of your use of the Service, including Content, for the purposes of detecting and removing any illegal or restricted content to comply with our legal obligations, including legal obligations outside your home jurisdiction. In this context, we may access, collect, monitor and/or remotely store information relating to Content you write, send, share, stream or transmit through the Services and your User Data and communications may be screened to detect any illegal or restricted content. Any illegal or restricted content may be removed without notice or explanation.

8. Your Privacy

8.1 Privacy Policy

Under data protection laws, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy it is important that you read that information.

8.2 Transmission Security

Please be aware that Internet transmissions are never completely private or secure and that, despite our commercially reasonable efforts, any message or information you send using the Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

9. Intellectual Property Rights

9.1 Intellectual Property Rights

You agree that all Intellectual Property Rights in and to the Service, as between you and Tencent, are owned by Tencent, its Affiliates and/or Tencent's licensors, as the case may be. Except as expressly set forth in this Agreement and to the extent permissible under applicable law, Tencent does not grant to you any licenses or other rights, implied or otherwise, in or to Tencent's Intellectual Property Rights. The copyrights, patents and other intellectual property rights of the software on which Tencent relies in providing the Service are owned by Tencent and/or its Affiliates. Other legal rights related to or in the Service that are not mentioned in this Agreement are also reserved by Tencent. Tencent, its Affiliates and our licensors reserve all rights in connection with the Service and its content (other than your Content), including, without limitation, the exclusive right to create derivative works. In this Agreement, "Intellectual Property Rights" means all current and future worldwide rights under patent, copyright, trade secret, trademark, or moral rights laws, and other similar rights.

9.2 Input and Output Content

(a)You may provide, transmit or upload content ("Input") and will receive output from the Service based on your Input ("Output" and together with Input, "Content"). Your use of the Service, including any Output, may also be subject to license and use restrictions set forth in terms and conditions of Third Party Materials, if applicable.

(b)You represent and warrant that:

• you have all the rights, licenses, consents, permissions, and/or authority necessary to submit and use (and allow us to use) such Input in connection with the Service;
• your Input will not contain material that is subject to copyright or other proprietary rights; and
• your Input and the generation of Output based on your Input will not breach any law or any third party's terms and conditions associated with such Input.

(c)By using the Service and transmitting or uploading Content, you grant Tencent a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, fully sublicensable and transferable license to access, use, host, cache, store, reproduce, transfer, translate, localize, transmit, publicly display, publish, publicly perform, modify and adapt such Content as necessary for technical purposes to operate and provide the Service (including to distribute Output based on your Input). For clarity, Tencent's rights in such Content are solely as required to enable Tencent to operate and provide the Service (including to distribute Output based on your Input). We require this license to ensure that the actions we take in operating the Service are not considered legal violations (for example, copyright laws could prevent us from processing, storing, backing-up and distributing certain Content unless you give us these rights). You agree that these rights and licenses are royalty free, transferable, and sub-licensable, worldwide, irrevocable (for so long as Content is stored with us) and include a right for Tencent to make such Content available to, and pass these rights along to, service providers and others with whom we have contractual relationships as required for the operation and provision of the Service (e.g., cloud hosting providers), and to otherwise permit access to or disclose your Content to the extent specifically set forth in the Privacy Policy.

(d)As between you and Tencent and to the extent permitted by applicable law, you retain ownership rights in Input and own the Output. We hereby assign to you all our right, title, and interest, if any, in and to Output. You acknowledge and agree that Tencent is not the source of, does not verify or endorse, and is not responsible in any manner for Content, that you are solely responsible to retain adequate back-ups of Content, that you assume all risk associated with Content and the transmission or other use of the Content, and that you have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of Content.

(e)The Service includes functions that facilitate your writing and generation of software code, and may return codes and other Output to you based on your Input. You acknowledge that it is entirely within your discretion and responsibility to assess whether or not to use such Output, and how to use such Output. In the use of such Output, you should ensure that you have independent policies and mechanisms in place to review such Output, and to ensure that the Output is used in such a way that will not violate third party rights.

(f)You acknowledge and agree that Tencent may preserve Content, and may also disclose Content, in accordance with the Privacy Policy, if required to do so by law or in the good faith belief that that such preservation or disclosure is reasonably necessary to, among other things:

• comply with legal process, applicable laws or government requests,
• enforce this Agreement or our agreement(s),
• respond to claims that any content violates the rights of third parties, or
• protect the rights, property, or personal safety of Tencent, its users and/or the public.

(g)Tencent will not use your Content to train Tencent’s AI models and systems (“AI Training”), unless you grant your explicit opt-in consent (“AI Training Consent”). You acknowledge that that functionality of AI Functions may be limited without your AI Training Consent. In addition, while you may revoke your AI Training Consent, and once your revocation becomes effective Tencent will cease using your Content for AI Training, however this does not invalidate or prejudice any AI Training carried out in reliance on your AI Training Consent before the revocation.

(h)You acknowledge that Tencent reserves the right in its absolute discretion to delete, review, edit, filter or modify any Content for any reason and without notice to you, to the extent permitted by applicable law.

9.3 Tencent Logo

You shall not use Tencent's trademarks service marks, trade names, domain names, website names or other distinctive brand features of Tencent under any circumstances, including "Tencent" and "Tencent Cloud" etc. (hereinafter collectively referred to as "Tencent Logos"). Without the prior written consent of the Tencent, you shall not display, use, or otherwise dispose of the aforesaid Tencent Logos in any way, either alone or in combination, without Tencent's prior written consent. You shall bear all legal liabilities for any losses caused to Tencent or others by using the Tencent Logos in violation of this Agreement.

9.4 Copyright Infringement

If you believe that any Content uploaded or generated by the Service infringes on your Intellectual Property Rights, please report the alleged infringement by filling in the Tencent Cloud International Portal Copyright Complaint Form. This will enable us to investigate your infringement complaint quickly and efficiently. For more information, please read our Copyright Policy, which forms part of this Agreement.

10. Disclaimers, Indemnities, Limitation Of Liabilities

10.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND NEITHER TENCENT NOR ANY OF ITS LICENSORS OR AFFILIATES, PROVIDERS OR DISTRIBUTORS, MAKE, AND TENCENT HEREBY DISCLAIMS ON BEHALF OF ITSELF AND SUCH PERSONS, ANY REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, REGARDING TENCENT, THIRD PARTY SERVICE, ANY OTHER SERVICE OR SOFTWARE, OR ANY CONTENT SUBMITTED, UPLOADED, STORED, TRANSMITTED OR DISPLAYED BY OR THROUGH THE SERVICE, INCLUDING ANY REPRESENTATION, WARRANTY OR UNDERTAKING:

(a)THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;

(b)THAT YOUR USE OF THE SERVICE WILL MEET YOUR REQUIREMENTS;

(c)THAT ANY OUTPUT OR OTHER INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICE WILL BE ACCURATE, UP TO DATE, RELIABLE, NON-INFRINGING OR SECURE;

(d)THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF THE SERVICES WILL BE CORRECTED;

(e)ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE;

(f)THAT CONTENT WILL NOT BE SUBJECT TO LOSS OR DAMAGE;

(g)THAT THE SERVICE WILL BE SECURE OR COMPATIBLE WITH YOUR OR YOUR NETWORKS, SYSTEMS, APPLICATIONS, HARDWARE, OR DEVICES;

(h)THAT THE SERVICE WILL BE OF MERCHANTABLE OR SATISFACTORY QUALITY OR FIT FOR ANY PARTICULAR PURPOSE. FOR THE AVOIDANCE OF DOUBT, THE SERVICE IS NOT DESIGNED OR INTENDED FOR HIGH RISK ACTIVITIES; OR

(i)WITH RESPECT TO INHERENT AI RISKS OR THIRD PARTY MATERIALS.

10.2 Disclaimer of Responsibility over Output

The Service is not error-free and the Service may generate Output that contains errors, is incorrect, inaccurate and/or offensive, and Tencent shall not be responsible for such Output, nor does such Output represents Tencent's views. The Service does not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Service. Although we make reasonable efforts to update the information provided by the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date. By using the Service and accepting this Agreement, you acknowledge and agree that we shall not be responsible or liable for any Output generated by the Service. You also acknowledge that due to the nature of our Service and generative artificial intelligence tools, the Service may generate Output for other users that is similar or the same as your Output, because the same or similar Input was provided, and you agree that such Output may be used by other users for their own individual purposes.

10.3 Limitation of Liability

(a) Cap on Liability. SUBJECT TO SECTION 10.3(c) BELOW, TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, THE TOTAL AGGREGATE LIABILITY OF TENCENT AND ITS AFFILIATES, ON THE ONE HAND, AND YOU ON THE OTHER, FOR ALL CLAIMS ARISING IN CONNECTION WITH THIS AGREEMENT, THE SERVICE, AND THE SOFTWARE, UNDER ANY CAUSE OF ACTION OR THEORY OF LIABILITY, AND EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, WILL BE LIMITED TO USD 100. HOWEVER, NOTHING LIMITS OR EXCLUDES EITHER PARTY'S LIABILITY FOR ANY MATTERS FOR WHICH LIABILITY CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAWS.

(b) Disclaimer of Damages. TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, NEITHER TENCENT, NOR ITS AFFILIATES OR THEIR LICENSORS WILL BE LIABLE TO YOU UNDER ANY CAUSE OF ACTION OR THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES, FOR: (i) ANY THIRD PARTY MATERIALS; (II) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES; (iii) UNAVAILABILITY OF THE SERVICE (EXCEPT AS PROVIDED UNDER THIS AGREEMENT); (iv) YOUR APPLICATIONS OR INTELLECTUAL PROPERTY RIGHTS; OR (v) LOSS OF DATA, LOSS OF PROFIT, LOSS OF DATA, GOODWILL, REVENUE OR OPPORTUNITIES; IN EACH CASE, RELATING TO THE SERVICE AND THIS AGREEMENT.

(c) Unlimited Liabilities. NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS YOUR LIABILITY FOR:

(i)YOUR INDEMNIFICATION OBLIGATIONS UNDER SECTION 10.4;

(ii)YOUR INFRINGEMENT OF OUR, OUR AFFILIATE'S OR LICENSOR'S INTELLECTUAL PROPERTY RIGHTS; OR

(iii)ANY FRAUDULENT ACTIVITIES OR FRAUDULENT MISREPRESENTATION.

(d) Disclaimer of Certain Liabilities. Without limiting Section 10.3(a) or 10.3(b), if the Service is interrupted for any of the reasons set forth below, Tencent disclaims liability for any loss or damage to the extent caused by the following:

(i)causes attributable to in connection with the provision of any Third Party Materials;

(ii)causes attributable to infrastructure operators, including but not limited to technical adjustments made by telecommunications operators, damage to telecommunications/power lines, installation, modification or maintenance of telecommunications networks/power resources by telecommunications/power operators;

(iii)your use of the Service in a manner not authorized by Tencent;

(iv)improper operation by you or failures in your computer software, systems or hardware; or

(v)any other circumstances not attributable to the fault of, outside the control of, or not reasonably foreseeable by, Tencent.

10.4 Your Indemnification

(a)You will defend, indemnify and hold harmless Tencent, its Affiliates, and each of their respective agents, licensors, employees, officers and directors from and against any Claims to the extent they arise out of or in relation to:

(i)your Content, including without limitation, their alleged violation, infringement or misappropriation of the Intellectual Property Rights or other rights of any third party;

(ii)you use (or misuse) of the Service, including without limitation any (A) alleged violation of applicable data protection laws by you, Tencent, or its Affiliate(s) in connection with such use; (B) alleged violation of any other applicable laws (including laws related to recording others) and regulations by you, Tencent, or its Affiliates in connection with such use; (C) alleged violation of third party rights by you, Tencent, or its Affiliates; and/or (D) such use that would constitute a violation of this Agreement; and/or

(iii)the use of any products, services, data, software, hardware or business processes not provided by or on behalf of Tencent, its Affiliates or.

(b)Tencent will provide you with: (1) prompt written notice of any Claims; and (2) reasonable assistance, at your expense, to defend or settle the Claim. Tencent and its Affiliates retain the right to appoint additional counsel of their choice to participate in defending or settling the Claims, in which case the counsel retained by you will consult with the counsel appointed by Tencent or its Affiliates and will give them the opportunity to provide comments on defense and settlement strategies.

(c)At your option, you may settle any such Claims, provided that any settlement requiring Tencent or its Affiliates or their agents, licensors, employees, officers or directors to admit liability, pay money, or take or refrain from taking any action will require Tencent's or the Affiliate's prior written consent (not to be unreasonably withheld, conditioned, or delayed).

(d)Without limiting the foregoing, you agree to pay any final judgment entered against Tencent or its Affiliates or their licensors, employees, officers and directors including without limitation any damages, costs, penalties, fees, disgorgement, restitution, and interest, or in the event of settlement, any settlement amounts agreed to by you, as a result of those Claims. You also agree to reimburse us for any costs and reasonable attorney's fees spent responding to any third-party subpoena, legal order or other processes associated with such Claims.

10.5 Independent Allocations of Risk

EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO ALLOCATE THE RISKS OF THIS AGREEMENT BETWEEN YOU AND TENCENT. THIS ALLOCATION IS REFLECTED IN THE FEES CHARGED BY TENCENT (IF ANY) TO YOU AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND TENCENT. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT, AND EACH OF THESE PROVISIONS WILL APPLY EVEN IF THE LIMITED REMEDIES IN THIS AGREEMENT HAVE FAILED OF THEIR ESSENTIAL PURPOSE.

11. Term, Termination And Suspension

11.1 Term

The term for this Agreement will commence when you accept this Agreement and download the Service and shall continue until terminated as set forth below (the "Term").

11.2 Termination, suspension and/or modification by Tencent

(a) Termination for cause. To the extent permitted under applicable laws, Tencent may, at its sole discretion and without assuming any liability, terminate this Agreement, or suspend, modify, restrict or terminate your access to or use of the Service or any aspect of the Service, in whole or in part, immediately upon written notice to you if:

(i)you violate any provisions of this Agreement and failed to rectify the breach after being notified by Tencent;

(ii)Tencent reasonably believes that you have violated any applicable laws, or engaged in any illegal, fraudulent or deceptive activity, in connection with the use of the Service; or

(iii)other circumstances stipulated in this Agreement.

(b) Termination for convenience. Tencent has the right to terminate this Agreement for convenience and without liability by providing written notice to you 30 days in advance of the termination. You understand and agree that Tencent will not assume any obligations to you with respect to the Service for such termination.

11.3 Effects of Termination

If we end your rights to use the Service:

(a)you must stop all activities authorized by this Agreement, including your use of the Service;

(b)you must delete or remove the Service from your device; and

(c)you will no longer have further access to your Account.

Any rights, obligations, causes of action or liabilities incurred or accrued prior to the termination of this Agreement will not be affected.

11.4 Termination by you

You may terminate your use of the Service by uninstalling the Service and deleting your Account.

12. Remedies

12.1 Remedies for Breach

You acknowledge and agree that if Tencent discovers, on its own or based on information provided by competent authorities or complaints filed by rights holders, that you have violated applicable laws, regulations or rules, or breached the Agreement, Tencent will be entitled to take any one or more of the following actions at its own discretion:

(a)issue warnings;

(b)restrict your use of some or all of the functions of the Service;

(c)suspend or terminate your use of the corresponding Account (hereinafter referred to as "blocking the account") or prohibit you from re-registering an Account without prior notice to you;

(d)in case of serious violations or breaches, Tencent will have the right to terminate the provision of Service to you and terminate the Agreement without prior notice to you; and

(e)pursuing other liabilities against you in accordance with any applicable laws and regulations.

12.2 Discretion for Penalties

We will retain the sole discretion as to when and how to impose warnings, penalties and/or disciplinary actions. We consider the severity of the violation and the number of infractions in making our determination; however any determination shall be at our reasonable discretion.

12.3 Limitation of Tencent's Liability

Tencent shall not be responsible or held liable for any damages or losses, including but without limitation to the suspension of your business operations, deletion of data, etc., arising from the actions taken by Tencent hereunder due to your breach of this Agreement.

13. Export Control And Sanctions

13.1 Compliance

You agree not to engage in any activities in connection with this Agreement that would breach sanctions or export control laws or risk placing Tencent or its Affiliates in breach of any sanctions or export control laws, or becoming a target of sanctions.

13.2 Definitions

In this Section 13, capitalized terms have the following definitions:

(a) "OFAC" means the U.S. Department of Treasury's Office of Foreign Assets Control.

(b) "Sanctions" means the economic sanctions laws and regulations of the People's Republic of China ( "PRC"), the United States ("U.S."), the European Union ("EU"), EU member states, the United Kingdom, the United Nations ("UN"), and all applicable government authorities including, without limitation, the economic sanctions rules and regulations implemented under statutory authority and/or the U.S. President's Executive Orders and administered by the OFAC, and the Anti-Foreign Sanctions Law of the People's Republic of China and relevant rules and regulations.

(c) "Sanctioned Jurisdiction" means the jurisdictions that are subject to comprehensive U.S. sanctions administered by OFAC (currently, Cuba, Iran, North Korea, Syria, the Crimea region, and the so-called Donetsk People's Republic and Luhansk People's Republic).

(d) "Sanctioned Person" means any individual, entity, or government that is the target of sanctions administered by: PRC, the U.S. (including, without limitation, those persons on OFAC's Specially Designated Nationals and Blocked Persons List as well as any individual or entity that is located or resident in or organized under the laws of a Sanctioned Jurisdiction), the EU, EU member states, the United Kingdom, the UN and/or any other relevant authority.

13.3 Further Covenants

You hereby agree to the following representations and covenants, in each case below with respect to your use of the Service under this Agreement:

(a)You hereby represent and warrant to Tencent that you are not, as of the date of this Agreement, any of the following (i)-(iii) and that if, after the date of this Agreement, you become any of the following (i)-(iii), you shall immediately notify Tencent in writing: (i) are or acting on behalf of a Sanctioned Person, (ii) controlled or owned 50% or more (directly or indirectly) in the aggregate by one or more Sanctioned Persons, or (iii) located or resident in or organized under the laws of a Sanctioned Jurisdiction.

(b)In your use of the Service, you shall not: (i) violate Sanctions, (ii) use the Service in any way that involve, relate to, or are conducted on behalf of or for the benefit of a Sanctioned Person, and (iii) without limiting any of the foregoing (i)-(ii), with respect to your use of the Service provided under this Agreement, transact with or otherwise do business with or involving any (a) Sanctioned Jurisdiction or (b) Sanctioned Person.

(c)You covenant and agree that you shall immediately notify Tencent in writing if you, with respect to your use of Service under the Agreement, become aware of any (i) actual or potential violation of Sanctions by you or (ii) the involvement of any (a) Sanctioned Jurisdiction or (b) Sanctioned Person, in each case relating to your use of the Service.

(d)To the extent that Tencent, in its sole discretion, determines that a breach of Section 13 of this Agreement by you has occurred or will occur, Tencent shall be entitled, in its sole discretion, to terminate this Agreement with you and cease its provision of Service to you, in each case with immediate effect, or take any other remedial actions at the discretion of Tencent. If Tencent terminates this Agreement or take any other remedial actions pursuant to this provision, it shall not be obliged to make any payments, indemnify, or otherwise provide compensation to you for the termination or the remedial actions.

(e)Tencent has the right to perform its reporting obligations to any relevant authority pursuant to applicable laws.

14. Governing Law And Dispute Resolution

Except where any applicable provisions in the Jurisdiction-specific Addendum provide otherwise:

(a)this Agreement, the rights and obligations of the parties under this Agreement, any matters arising out of or in connection with this Agreement or their subject matter or formation, will be governed by and construed in accordance with the laws of Singapore (excluding any conflict of law rules); and

(b)except for the right of either Tencent or the User to apply to any court of competent jurisdiction for a temporary restraining order, a preliminary injunction, or other equitable relief to preserve the status quo or prevent irreparable harm, both Tencent and the User agree that any dispute, controversy, difference or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration by the Singapore International Arbitration Centre (“SIAC”) under the SIAC Arbitration Rules in force when the Notice of Arbitration is submitted. The law of this arbitration clause shall be Singapore law. The seat of arbitration shall be Singapore. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English.

15. Force Majeure

15.1 Definition

In this Agreement, "Force Majeure" refers to uncontrollable, unforeseeable and insurmountable events of one party, including but not limited to: natural disasters (earthquakes, floods, fires, etc.), acts of government, promulgation or change of laws, regulations or policies (including trade laws, sanctions, restrictive measures or regulations), strikes or unrest, military conflicts or paramilitary conflicts, terrorist activities, martial law, riots, large-scale outbreaks of epidemic infectious diseases, or any significant change of circumstances (including changes in applicable laws which would render provision of Service potentially illegal or different from that contemplated by the parties at time of the acceptance of this Agreement or first download, install, access, or use the Service), foreseeable or otherwise.

15.2 Consequences

If the performance of this Agreement is prevented, delayed, hindered or restricted, or Tencent breaches this Agreement due to an event of Force Majeure, in no case shall Tencent be liable for the breach of this Agreement, or be otherwise liable for any such failure or delay in the performance of such obligations. If the Force Majeure persist for more than 15 consecutive days, Tencent may terminate this Agreement, without assuming any liability, by immediate written notice to you.

16. Miscellaneous

16.1 Notice

Any notice required or permitted to be given under this Agreement will be effective if it is in writing and sent by certified or registered mail, or insured courier, return receipt requested, to the appropriate party at the address set forth above (in the case of Tencent) and any address registered with us (in your case) and with the appropriate postage affixed. Either party may change its address for receipt of notice by notice to the other party in accordance with this Section. Notwithstanding the foregoing, any notices, communications, or disclosures sent electronically by Tencent through email, web announcements, site messages, mobile phone text messages or regular mail transmission or otherwise, shall be deemed a valid and binding notice required or permitted to be given under this Agreement and shall be deemed to have been delivered to you on the date of sending.

16.2 Assignment

Neither party may assign or otherwise transfer, by operation of law or otherwise, its rights or obligations under this Agreement without the prior written consent of the other party, except that Tencent may freely assign or otherwise transfer this Agreement without your consent: (i) in connection with a merger, acquisition or sale of all or substantially all of Tencent's assets; or (ii) to any affiliate or as part of a corporate reorganization. Upon such assignment or transfer taking effect, the successor or permitted assigns (as the case may be) shall assume assignor/transferor's liability and assignor/transferor is released from the same. Any attempted assignment or transfer in violation of the foregoing restriction will be void. Subject to the foregoing, this Agreement will be binding upon and inure to the benefit of the parties and their successors and permitted assigns.

16.3 Waiver and Severability

The waiver by either party of any breach of this Agreement does not waive any other breach. Neither party will be treated as having waived any rights by not exercising (or delaying the exercise of) any rights under this Agreement. If any part of this Agreement is unenforceable, the remaining portions of this Agreement will remain in full force and effect.

16.4 No Third-Party Beneficiaries

This Agreement is not intended to confer any benefits on any third party except to the extent that it expressly states that it does.

16.5 Entire Agreement

This Agreement (together with the MSA, the AI Service Terms and Service Rules) constitutes the whole legal agreement between you and us and govern your use of the Service and supersede and extinguish any prior drafts, agreements, undertakings, representations, warranties, promises, assurances and arrangements of any nature whatsoever, whether or not in writing.

16.6 Language

We may translate this Agreement into other languages. In the event of any inconsistency between this English language version and any other language version, this English language version shall prevail.

16.7 Open source Attributions

This Service incorporates open source components that are subject to the terms of the respective open source licenses. Details of such open source licenses and attributions are available here.

Jurisdiction-specific Addendum

Australia

The following provisions will apply and govern if you access or use the Service from Australia:

1. Australian Consumer Law

Certain legislation, including the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (Schedule 2 to that Act) (“ACL”), implies guarantees, conditions, warranties and rights that cannot be excluded, restricted, or modified by agreement, or that can only be limited in certain circumstances (“Non-Excludable Rights”).

(a)nothing in this Agreement (including any disclaimer, limitation of liability, exclusion of damages, indemnity, or assumption of risk) purports to exclude, restrict, or modify, or has the effect of excluding, restricting, or modifying:

(b)the application of a Non-Excludable Right;

(c)the exercise of a right or remedy conferred by such Non-excludable Right; or

(d)any liability of Tencent for a failure to comply with a consumer guarantee under the ACL.

(e)If the ACL applies to the supply of the Service to you, and Tencent fails to comply with a consumer guarantee under the ACL, Tencent’s liability to you for that failure is limited (to the extent permitted by the ACL) to, at Tencent’s option:

(f)in the case of services — the resupply of the services, or the payment of the cost of having the services resupplied; and

(g)in the case of goods — the replacement or repair of the goods, the supply of equivalent goods, or the payment of the cost of replacing or repairing the goods or of acquiring equivalent goods.

2. Limitation of Liability

The limitations and exclusions of liability in Sections 10.1, 10.2, 10.3 and 10.5 of the main part of the Agreement do not apply to the extent that they would:

(a)exclude, restrict, or modify Tencent’s liability arising from a failure to comply with a consumer guarantee under the ACL;

(b)exclude, restrict, or modify any Non-Excludable Right; or

(c)exclude liability for conduct by Tencent that is misleading or deceptive, or likely to mislead or deceive, in contravention of section 18 of the ACL.

For the avoidance of doubt, the aggregate liability cap in Section 10.3(a) of the main part of the Agreement does not apply to any liability that cannot lawfully be limited or excluded under the ACL.

3. Indemnification

Your indemnification obligations under Section 10.4 of the main part of the Agreement do not apply to the extent that any claim, loss, or liability:

(a)arises from, or is attributable to, Tencent’s own breach of this Agreement, negligence, wilful misconduct, or fraud;

(b)arises from Tencent’s failure to comply with a consumer guarantee under the ACL; or

(c)would require you to indemnify Tencent for a loss or liability that Tencent is not permitted to exclude or limit under the ACL.

4. Consumer Rights.

Nothing in this Agreement constitutes a representation that any right or remedy available to you under the ACL does not exist or is limited, where such a representation would contravene section 29(1)(m) of the ACL.

European Economic Area (“EEA”)

The following provisions will apply and govern if you access or use the Service from the EEA:

1. Governing Law

The choice of governing law in section 14 of the main part of the Agreement shall not deprive you of the protection afforded to you by provisions of mandatory consumer protection law that cannot be derogated from by this Agreement, and any corresponding rights and obligations under this Agreement shall be governed by those provisions of mandatory consumer protection law of the country in the EU/EEA where you have your habitual residence.

In deviation from section 14 of the main part of the Agreement, any disputes between you and us arising out of or in connection with this Agreement or the Service shall be dealt with by the courts competent under applicable laws.

2. Dispute Resolution

We are neither willing nor obliged to participate in any dispute resolution proceedings before a consumer alternative dispute resolution entity (under Directive 2013/11/EU).

3. Service Modification

(a)We reserve the right to make modifications to our Service that go beyond what is necessary to maintain the conformity of our Service with the requirements under this Agreement and applicable laws, provided that:

(i)you will not incur any additional cost as a result of the modification;

(ii)the modification is necessary for one or more of the following reasons:

(1)to adapt our Service to new technical environments;

(2)to adapt our Service to an increased number of users;

(3)to improve the usability of the Service;

(4)to implement new tools, functions or features to our Service;

(5)to improve the security of the Service and/or address a threat to the security or integrity of the Service;

(6)to address an emergency of the Service;

(7)to address Intellectual Property Right concerns;

(8)to ensure compliance with laws, case law and/or binding orders by authorities applicable to our Service;

(9)to respond to litigation; and/or

(10)for any other important operational reason;

and

(iii)you will be informed in advance in a clear and comprehensible manner of the modification and its reasons.

(b)If any modification negatively impacts your access to and/or use of our Service, and such impact is not only minor:

(i)We will only make such modification if you are informed reasonably in advance on a durable medium, such as via the email address provided by you during registration, of the features and time of the modification and of the right to terminate the Agreement in accordance with Section 2(b)(ii) below; and

(ii)you will, notwithstanding any other right of termination under the Agreement, have the right to terminate the Agreement free of charge within thirty (30) days. The thirty-day period begins with the receipt of the information about the modification or the time when the Service has been modified by us, whichever is later. The right to terminate is excluded if we grant you with access to continued use of the unmodified Service without any additional costs.

(c)For the avoidance of doubt, we are under no obligation to make any modifications going beyond what is necessary to maintain the conformity of our Service with the requirements under this Agreement and applicable laws.

(d)The provisions in this section 3 shall be without prejudice to any other provisions in the Agreement governing any modifications to the Service, provided that these provisions do not deprive you of any rights under mandatory consumer protection law that cannot be derogated from and that this section 3 shall prevail in the event of a conflict.

4. Defective Service

If the Service is defective (in other words, it does not conform to the requirements under this Agreement and applicable laws), you will have specific legal rights and remedies available to you under the Agreement and applicable laws. If you believe the Service is defective, you should inform us as soon as possible by contacting customer service by email to workbuddy_ai@tencent.com. Nothing in this section affects any of your legal rights available to you under applicable laws.

5. Right to Withdraw

You have a statutory right of withdrawal of which we inform you below in Section 5.1. The exceptions to the right of withdrawal are set out in Section 5.2. An optional model withdrawal form is provided in Section 5.3.

5.1 Information concerning the exercise of the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us by email to workbuddy_ai@tencent.com of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

5.2 Exceptions of the right of withdrawal

The right of withdrawal will expire once we have fully provided our Service, provided that we will have started with the provision of the Service only after (i) you have given your consent that we may start with the performance of the Service prior to the expiry of the withdrawal period, and (ii) you have acknowledged that you will no longer have the right to withdraw from the contract once the Service has been provided in full.

5.3 Model withdrawal form

If you wish to withdraw from this Agreement, you can use this model withdrawal form (but are under no obligation to use this form to exercise your right).

(If you wish to withdraw from this contract, please fill out this form and send it back to us.)

To WorkBuddy Customer Service (workbuddy_ai@tencent.com):

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*)/for the provision of the following service(*),

Ordered on(*)/received on(*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate

UK

The following provisions will apply and govern if you access or use the Service from the UK:

1. Consumer Protection

Nothing in this Agreement shall affect your statutory rights as a consumer under applicable consumer protection law in the United Kingdom, including without limitation the Consumer Rights Act 2015 (“Consumer Protection Laws”). The choice of governing law in Section 14 of this Agreement shall not deprive you of the protection afforded to you by provisions of Consumer Protection Laws that cannot be excluded or limited by agreement. To the extent any provision of this Agreement is inconsistent with any such mandatory provision, the mandatory provision shall prevail.

2. Cancellation Rights

If you are a consumer, you have a right to cancel certain agreements within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, the Service constitutes the supply of digital content and therefore, by accepting this Agreement and using the Service, you: (a) expressly consent to us providing the Service to you immediately; and (b) acknowledge that you will lose your right to cancel once the supply of the Service has begun.

3. Complaints

If you have a question or complaint regarding the Service, please contact Tencent at workbuddy_ai@tencent.com.

Tencent will acknowledge receipt of your complaint and aim to respond within 14 days. If we cannot resolve your complaint to your satisfaction, you may contact Citizens Advice for guidance on your consumer rights.

4. Data Protection

Processing of your personal data in connection with the Service is subject to the UK General Data Protection Regulation, the Data Protection Act 2018, and the Data (Use and Access) Act 2025. Further details are set out in the Privacy Policy.

5. Network and Information Systems Regulations 2018

We acknowledge that the Service may fall within the scope of the Network and Information Systems Regulations 2018 (“NIS Regulations”) as a digital service provider. To the extent the NIS Regulations apply, we will comply with the applicable requirements of the NIS Regulations, including security requirements and incident reporting obligations. In the event of an incident having a substantial impact on the provision of the Service, we will: (a) notify the Information Commissioner’s Office without undue delay, and in any event within 72 hours of becoming aware of the incident; and (b) notify you without undue delay of any incident that is likely to adversely affect your use of the Service.

6. Open Source and Copyleft Licences

To the extent the Service generates software code as Output, you acknowledge that:

(i)the LLM used to provide AI Functions has been trained on publicly available data, which may include open-source software subject to open-source licences, including copyleft licences such as the GNU General Public License, the GNU Lesser General Public License or similar licences which may require you to: (a) make your source code available to recipients; (b) license your software under the same or a compatible open-source licence; and (c) provide attribution to the original authors (“Copyleft Licences”);

(ii)software code as Output may resemble, contain or be derived from software or materials subject to Copyleft Licences or be similar to publicly available source code, and you are solely responsible for verifying whether such Output may infringe third-party copyrights or the terms of any applicable Copyleft Licences before using or deploying it;

(iii)there is no broad commercial text and data mining exception in the UK clearly allowing AI training on copyright-protected works without permission; and

(iv)Tencent makes no representation that all Output is free from third-party intellectual property claims or Copyleft Licences obligations, and does not indemnify you in respect of such claims arising from your use or deployment of code Output.

U.S.

The following provisions will apply and govern if you access or use the Service from the U.S.:

1. Arbitration Agreement Disclaimer

THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES RATHER THAN A JURY OR ANY OTHER COURT PROCEEDINGS, OR CLASS ACTIONS OF ANY KIND. THE ARBITRATION AGREEMENT IS SET FORTH IN THE “DISPUTE RESOLUTION” SECTION OF THESE U.S.-SPECIFIC TERMS.

2. Acceptance

BY CLICKING “I ACCEPT,” YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY THIS AGREEMENT.

3. Governing Law

The governing law that applies to the Agreement and your use of the Service is the substantive laws of the state of California, excluding its conflicts of law principles.

4. Dispute Resolution

(a)Except for the right of either party to apply to any court of competent jurisdiction for a temporary restraining order, a preliminary injunction, or other equitable relief to preserve the status quo or prevent irreparable harm, any dispute, controversy or claim arising in any way out of or in connection with this Agreement, including the existence, validity, interpretation, performance, breach or termination of this Agreement, or any dispute regarding pre-contractual or non-contractual rights or obligations arising out of or relating to it (“Dispute”) will be referred to and finally resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of this Agreement, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of this Agreement. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND TENCENT ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

(b)Any arbitration between you and Tencent will be administered by the American Arbitration Association (“AAA”) under its rules in force when the Notice of Arbitration is submitted in accordance with those Rules (“Rules”), which Rules are deemed to be incorporated by reference into this clause and as may be amended by the rest of this clause. The Rules and filing forms are available online at www.adr.org or by calling the AAA at 1-800-778-7879. The Federal Arbitration Act and federal arbitration law apply to this Agreement. All arbitration proceedings between the parties will be confidential unless otherwise agreed by the parties in writing.

(c)Tencent will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the Rules. Any arbitration hearing will take place at a location to be agreed upon in Santa Clara County, California, but if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the Rules in the county (or parish) of the address of your registration information. The arbitration tribunal will consist of three arbitrators to be appointed in accordance with the Rules. Arbitration will be conducted in English. Judgment upon the award rendered by the arbitrators may be entered in any court of competent jurisdiction.

(d)YOU AND TENCENT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Tencent agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

You can decline this agreement to arbitrate by providing written notice to us no more than 60 days following your initial acceptance of this Agreement. Your written notice must be sent to workbuddy_ai@tencent.com and must include: (1) your name, (2) your address, (3) the email address associated with your online account with us, if you have one, and (4) a clear statement that you do not wish to resolve disputes with us through individual arbitration.

5. DMCA

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available via the Service infringe your copyright, you (or your agent) may send us a "Notification of Claimed Infringement" requesting that the material be removed, or access to it blocked. The notice must include the following information:

A physical or electronic signature of a person authorized to act on behalf of the owner of the works that have been allegedly infringed;

Identification of the copyrighted work alleged to have been infringed (or if multiple copyrighted works located on the Service are covered by a single notification, a representative list of such works);

Identification of the specific material alleged to be infringing or the subject of infringing activity, and information reasonably sufficient to allow us to locate the material on the Service;

Your name, address, telephone number, and email address (if available);

A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

A statement that the information in the notice is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice.

Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright/ for details. Notices and counter-notices with respect to the Service should be sent to cloud_complaint@tencent.com, with a copy to copyrightnotice@tencent.com, or:

Tencent Cloud

Attention: Legal Department (Copyright Notification)

2747 Park Blvd.

Palo Alto, CA 94306

Consult your legal advisor and see 17 U.S.C. § 512 before filing a notice or counter-notice as there are penalties for false claims under the DMCA.

6. California Users

If you are a California resident, the following state-specific terms apply to you:

You shall and hereby do waive California Civil Code Section 1542, which says, "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which, if known by him or her must have materially affected his or her settlement with the debtor."

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Service, please send an email to workbuddy_ai@tencent.com. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

Canada

The following provisions will apply and govern if you access or use the Service from Canada.

1. Governing Law

Except where prohibited by law, the Governing Law and Dispute Resolution clause in Section 14 will govern any disputes concerning the Agreement. Where applicable, this Agreement and all related matters are and will be governed by, and construed and interpreted solely in accordance with, the laws of the Province of Ontario, or, for consumers residing in the Province of Quebec, the laws of the Province of Quebec, Canada, and, in either case, applicable federal laws of Canada, excluding any rules of private international law or the conflict of laws that would lead to the application of the laws of any other jurisdiction and excluding any law that implements the United Nations Convention on Contracts for the International Sale of Goods. Nothing in this paragraph deprives you, if you are a consumer, of the protection afforded to you by any mandatory provisions of the consumer protection law of the province or territory in which you reside that cannot be waived or derogated from by agreement.

2. Forum Selection

Subject to paragraph 3 (Dispute Resolution) of this Addendum, below, any judicial proceeding arising out of or relating to this Agreement will be brought in the courts of the Province of Ontario. If you are a consumer resident in the Province of Quebec, you may instead bring, or be required to defend, any such proceeding before the court having jurisdiction over the place where you reside, in accordance with the Code of Civil Procedure (Québec), and any provision of this Agreement purporting to require you to submit to the exclusive jurisdiction of a court outside your province of residence will not apply to you to the extent prohibited by applicable law.

3. Dispute Resolution

Notwithstanding Section 14 of this Agreement, if you are a consumer resident in Canada, the requirement to resolve disputes by arbitration administered by the Singapore International Arbitration Centre, and any waiver of your right to commence or participate in a class, collective or representative proceeding, will not apply to you to the extent such requirement or waiver is prohibited under the Consumer Protection Act (Québec), the Consumer Protection Act, 2002 (Ontario), or other applicable consumer protection legislation of your province or territory of residence. In such circumstances, you retain the right to bring an individual claim, or to participate in a class proceeding where permitted by applicable law, before a court of competent jurisdiction.

4. Language of the Agreement

If you are a resident in the Province of Quebec, you have the right to require that this Agreement and all related documents, including notices and other communications relating to this Agreement, be drawn up in French. Tencent will provide you with a French version of this Agreement upon request. Il est de la volonté expresse des parties que la présente convention ainsi que tous les documents s’y rattachant soient rédigés en anglais. The parties confirm that they have expressly requested that this Agreement and all documents relating hereto be drawn up in English.

5. Amendment

If you are a consumer resident in Canada, Tencent will not amend this Agreement in a manner that adversely affects your rights except in accordance with, and to the extent permitted by, applicable consumer protection legislation, including, where required, providing you with reasonable advance notice of the amendment and affording you the right to refuse the amendment and terminate this Agreement without penalty.

6. Privacy

Tencent’s collection, use and disclosure of your personal information in connection with the Service is described in the Privacy Policy and is carried out in accordance with applicable Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (Canada) and, if you reside in the Province of Quebec, the Act Respecting the Protection of Personal Information in the Private Sector (Québec).

7. Consumer Protection

Nothing in this Agreement is intended to limit any right that you have as a consumer under applicable Canadian federal or provincial consumer protection legislation that cannot be waived or limited by agreement, and, to the extent of any conflict between such legislation and this Agreement, the applicable legislation will prevail.

8. Anti-Spam and Electronic Messages

If you are located in Canada, by providing your email address or other electronic contact information to Tencent, you consent to receive commercial electronic messages from Tencent relating to the Service, including notices, updates, and administrative communications, in accordance with Canada’s Anti-Spam Legislation (An Act to Promote the Efficiency and Adaptability of the Canadian Economy by Regulating Certain Activities that Discourage Reliance on Electronic Means of Carrying Out Commercial Activities, S.C. 2010, c. 23). Every commercial electronic message sent by Tencent will identify Tencent as the sender, provide Tencent’s contact information, and include a mechanism allowing you to unsubscribe at no cost. You may withdraw your consent to receive commercial electronic messages, or unsubscribe, at any time by using the unsubscribe mechanism included in such messages or by contacting Tencent using the contact details provided in this Agreement. Withdrawal of consent to receive commercial electronic messages will not affect Tencent’s ability to send you non-commercial or transactional messages necessary for the operation of the Service, including notices required under this Agreement or applicable law.

Socialist Republic of Vietnam (“Vietnam”)

The following provisions will apply and govern if you access or use the Service from Vietnam:

1. User’s Agreement

The following sentence in Section 1.1 of the Agreement

“BY CLICKING “I ACCEPT” OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY THIS AGREEMENT.”

shall be replaced by the following language:

“BY CLICKING “I ACCEPT” YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY THIS AGREEMENT.”

2. AI Regulatory Compliance

The Service is subject to the Law No. 134/2025/QH15 on Artificial Intelligence ("Law on AI") and Decree No. 142/2026/ND-CP ("Decree 142"). Tencent is an AI Provider under the Law on AI. The following provisions apply in addition to, and shall prevail in case of inconsistency with, the corresponding provisions of the Agreement.

2.1 Prohibited AI Uses under Vietnamese Law

In addition to the restrictions in Section 6.4 of the Agreement and the Acceptable Use Policy (“AUP”), you must not use the Service to:

develop, generate, or deploy content that uses fake, simulated, or AI-synthesised elements, including deepfakes or voice/image synthesis, to deliberately and systematically deceive or manipulate the perception or behaviour of any person in a manner that causes or is likely to cause serious harm to their rights and interests, in violation of Article 7 of the Law on AI;

develop or deploy an AI system that falls within any category of prohibited AI systems published by the relevant Vietnamese authority from time to time; or

use the Service for any purpose that constitutes a prohibited AI application under Vietnamese law.

You acknowledge that Tencent may suspend or terminate your access to the Service immediately and without notice if Tencent reasonably determines that your use violates this provision.

2.2 AI-Generated Output — Transparency

You acknowledge and agree that Tencent applies technical measures, including content labelling and watermarking where required, to indicate that Output has been generated by an AI system, in compliance with the content transparency requirements of Decree 142. You agree not to remove, circumvent, or misrepresent any such labels, watermarks, or other technical indicators applied to Output.

Consistent with Section 6.4(i) of the Agreement, you must not misrepresent Output as having been created by a human when it was generated by the Service.

2.3 AI-Generated Output - Intellectual Property

Copyright status of Output

Under the Law No. 50/2005/QH11 on Intellectual Property dated 29 November 2005 (the “IP Law”, as amended from time to time) and its implementation regulations, copyright protection for works produced using AI systems is conditional. Output will benefit from copyright protection only where you, as a human user, have made a substantial and decisive contribution to its creation, including by: providing original input data or technical parameters; setting prompts to direct the Service; evaluating, selecting, editing, intervening in, or interpreting the results; and making decisions that reflect artistic intent, aesthetics, or professional skill such that the final result reflects your ideas rather than the random or automatic arrangement of an algorithm. You must also bear responsibility for the content and lawfulness of such work. Output that is generated entirely by the Service, or that does not satisfy these conditions, may not be protected by copyright under Vietnamese law and may consequently be freely used by third parties.

Code output

To the extent the Service generates software code as Output, you acknowledge that:

such code may resemble or be similar to publicly available source code, and you are solely responsible for verifying whether such Output may infringe third-party copyrights or the terms of any applicable open-source or copyleft licence before using or deploying it;

under Vietnamese IP Law, the use of publicly available texts and data for AI training purposes is permissible only where the statutory conditions are satisfied, including that the use does not conflict with the normal exploitation of the relevant works and does not cause unreasonable prejudice to rights holders; and

Tencent makes no representation that all Output is free from third-party intellectual property claims or open-source licence obligations, and does not indemnify you in respect of such claims arising from your use or deployment of code Output.

You are solely responsible for assessing and managing any intellectual property risks associated with your use of Output, including verifying the source, licence, and copyright status of any code generated by the Service before use.

3. Data and Personal Data Compliance

Processing of your personal data in connection with the Service is subject to the Law No. 91/2025/QH15 on Personal Data Protection ("Law on Personal Data Protection") and the Law No. 19/2023/QH15 on Protection of Consumer Rights dated 20 June 2023 ("Law on Consumer Protection", as amended from time to time) and their implementation regulations.

3.1 Consent to Personal Data Processing

You acknowledge that you have read and understood our Privacy Policy and hereby voluntarily give your express consent for Tencent and its authorized processors to collect, process, use, disclose, and transfer your basic and sensitive personal data for the following specified purposes:

to provide the Service to you;

You have the right to withdraw consent at any time, without prejudice to the lawfulness of processing carried out prior to such withdrawal.

To exercise your rights regarding your personal data, please contact us at workbuddy_ai@tencent.com.

3.2 AI Training — Opt-In Requirement

Tencent will not use your Content to train Tencent's AI models and systems ("AI Training") unless you grant your explicit opt-in consent ("AI Training Consent"). You acknowledge that that functionality of AI Functions may be limited without your AI Training Consent. In addition, while you may revoke your AI Training Consent, and once your revocation becomes effective Tencent will cease using your Content for AI Training, however this does not invalidate or prejudice any AI Training carried out in reliance on your AI Training Consent before the revocation.

3.3 Use of Personal Data for Marketing Purposes

In addition to, and independently of, any consent you may have granted under paragraph 3.2 of this Addendum (AI Training) and the Law on Personal Data Protection generally, the following shall apply to the use of your personal information for advertising, product promotion, product recommendations, and other commercial activities:

Tencent will not use your personal information for advertising or commercial promotion purposes without your affirmative, purpose-specific consent obtained through your Account settings or the Service interface;

pre-ticked boxes, blanket acceptance flows, or "continue-to-use" acceptance mechanics will not constitute valid consent to the use of your personal information for advertising or commercial purposes;

you may withdraw your consent to the commercial use of your personal information at any time through your Account settings, and such withdrawal will be implemented promptly and without prejudice to your continued use of the core Service; and

the mechanism for withdrawing consent will be no less accessible than the mechanism by which it was granted.

3.4 Cross-Border Data Transfers

The Service is cloud-based. Your Content, including data submitted to or processed by the Service, may be transferred to, stored in, or processed in countries outside Vietnam, including Singapore and other jurisdictions in which Tencent and its affiliates operate.

Where such transfers involve Core Data or Important Data, as regulated under the Law on Data, Tencent will take such measures as are required under Vietnamese law to ensure that cross-border transfers comply with applicable requirements relating to national security, public interests, and the lawful rights of data subjects and data owners. You agree to cooperate with Tencent to facilitate such compliance, including by accurately identifying and classifying relevant data.

3.5 User Obligations Regarding Third-Party Personal Data

Where you use the Service to input, upload, or process personal data of third parties (including employees, customers, business contacts, or other individuals) ("Third-Party Personal Data"), you acknowledge that:

you act as the data controller for such Third-Party Personal Data for the purposes of the Law on Personal Data Protection, and Tencent acts as a data processor on your behalf;

you are solely responsible for ensuring that you have a lawful basis under the Law on Personal Data Protection for processing such Third-Party Personal Data through the Service, including, where required, obtaining explicit, informed, and purpose-specific consent from the relevant data subjects prior to submission;

you must provide the relevant data subjects with appropriate privacy notices in accordance with the Law on Personal Data Protection before processing their personal data through the Service; and

you will indemnify and hold Tencent harmless from any claims, penalties, or liabilities arising from your failure to comply with the Law on Personal Data Protection in respect of Third-Party Personal Data, in accordance with Section 10.4 of the Agreement.

3.6 Data Classification and Residency Controls

In compliance with the Law No. 60/2024/QH15 on Data ("Law on Data") and Decree No. 165/2025/ND-CP ("Decree 165"), you acknowledge and agree that:

all digital data processed through the Service, including prompts, uploaded files, knowledge bases, data from connected external sources via MCP connectors, logs, generated outputs, and metadata, falls within the scope of the Law on Data;

you are responsible for classifying data you submit to or process through the Service as Core Data, Important Data, or Other Data in accordance with the Law on Data and Decree 165, and for applying the corresponding security and handling requirements; and

where your data constitutes Core Data or Important Data, additional obligations apply in relation to risk assessment, security measures, incident reporting to Vietnamese authorities, and restrictions on cross-border transfer.

3.7 Data Ownership and Rights in Content

The Law on Data recognises data ownership as a legal property right. In connection with Section 9.2 of the Agreement, Tencent's license to access, use, process, and retain your Content is granted solely to the extent necessary to operate and provide the Service (and, subject to Section 3.2 of this Addendum, for AI Training where you have provided AI Training Consent). Tencent does not claim ownership rights over your Content, any feedback you provide under Section 4.3 of the Agreement, or result data referred to in Section 7.2 of the Agreement. More generally, the Agreement and this Addendum do not derogate from your rights as a data owner under the Law on Data.

3.8 Data Products and Services

You acknowledge that WorkBuddy's functionality, including its ability to aggregate information from multiple enterprise data sources through MCP connectors, analyse such information, and generate reports, summaries, or recommendations, may constitute a "data analysis and aggregation service" as described in the Law on Data. Tencent is assessing whether registration or other compliance obligations apply to the Service under this framework and will take such steps as are required. Tencent will notify you of any material change to the Service arising from the application of this framework.

You agree not to use the Service to provide data intermediary, analysis, aggregation, or platform services to third parties in Vietnam unless you have independently verified that your own use of the Service in that manner complies with applicable registration and operational requirements under the Law on Data and Decree 165.

4. Cybersecurity Obligations

4.1 Activity monitoring

The Law No. 116/2025/QH15 on Cybersecurity dated 10 December 2025 (“Law on Cybersecurity”) applies to the provision of the Service to Vietnamese users. In connection with your use of the Service, you acknowledge that Tencent may be required to implement logging, monitoring, and user identification mechanisms under the Law on Cybersecurity for the purposes of ensuring traceability of actions and supporting regulatory oversight.

You agree to cooperate with Tencent's obligations under the Law on Cybersecurity and to provide accurate registration and identity information when prompted.

4.2 Data localisation

You acknowledge that the Law on Cybersecurity may, in certain circumstances, including where the Service is considered to affect national security or public order, require that data relating to Vietnamese users be stored on servers located within Vietnam and be made accessible to competent Vietnamese authorities upon request. Tencent will use commercially reasonable efforts to inform you of any data localisation measures that apply to your Account and will implement such measures to the extent required by Vietnamese law. Such data localisation requirements may affect the deployment architecture and data governance configuration available to you.

5. Consumer Protection

The consumer protection provisions of the Law on Consumer Protection and its implementation regulations apply to the extent you use the Service as a consumer within the meaning of the Law on Consumer Protection, i.e., for personal, household, or organisational purposes other than trading. Tencent acknowledges that, under the Law on Consumer Protection, the definition of "consumer" extends to organisations that purchase or use products or services for consumption or living purposes of the organisation (not for resale), and these provisions apply accordingly.

The following provisions apply in addition to, and shall prevail in case of inconsistency with, the corresponding provisions of the Agreement.

5.1 Liability limitations

The liability cap in Section 10.3(a) and the exclusions in Section 10.3(b) of the Agreement shall not apply to liability for damage caused to you by Tencent’s own fault.

5.2 User's rights to complain and seek remedies

Nothing in the Agreement restricts your right to: (a) submit complaints to Tencent via the channels set out in Section 7.1 of this Addendum; (b) contact the Vietnam Competition Commission (the "VCC") under the Ministry of Industry and Trade ("MOIT") or any competent Vietnamese authority regarding a consumer rights concern; (c) initiate legal proceedings before a competent Vietnamese court; or (d) participate in collective dispute resolution mechanisms available under Vietnamese law.

5.3 Unilateral amendment of terms

The deemed-acceptance mechanic in Section 1.5 of the Agreement shall not deprive you of the right under the Law on Consumer Protection to refuse material amendments to this Agreement and to terminate without penalty within the period provided under applicable law. Where any amendment to this Agreement materially affects your rights as a Vietnamese consumer, Tencent will notify you at least 30 days in advance and will clearly state your right to terminate before the amendment takes effect.

5.4 Service modification

In the event of Service modification or interruption contemplated by Sections 3.2 and 3.3 of the Agreement, Tencent will make all commercially reasonable efforts to provide you with at least a 3-day prior notice.

5.5 Vulnerable Users

Tencent maintains appropriate mechanisms to assist vulnerable consumers as defined in Article 8 of the Law on Consumer Protection, including elderly users, users with disabilities, minors, pregnant women, nursing mothers, persons with serious illness, and members of poor households. If you consider yourself a vulnerable consumer and require assistance, please contact us at workbuddy_ai@tencent.com.

5.6 Language

In deviation from Section 16.6 of the Agreement, the Agreement is made in the Vietnamese and English languages with equal validity. In case of discrepancies, the version most favourable to you shall prevail.

6. Governing Law

In deviation from Section 14 of the Agreement, this Agreement shall be governed by Vietnamese law.

7. Complaints and Dispute Resolution

7.1 Tencent’s customer service

If you have a complaint regarding the Service, please contact Tencent at workbuddy_ai@tencent.com. Tencent will acknowledge receipt of your complaint and respond within the timeframe required by applicable Vietnamese law.

7.2 Filing complaints with Vietnamese authorities

Without prejudice to any right to initiate legal proceedings, you may also refer complaints to the VCC (hotline: 1800.6838; portal: www.bvntd.gov.vn) or the relevant Department of Industry and Trade at the provincial level. You may also contact the Ministry of Public Security (Department of Cybersecurity and High-Tech Crime Prevention — A05) in respect of matters arising under the Law on Personal Data Protection.

Notwithstanding Section 14 of the Agreement, nothing in the Agreement shall limit your right to choose to refer a dispute with Tencent to the competent Vietnamese court or to arbitration.

New Zealand

The following provisions will apply and govern if you access or use the Service from New Zealand:

1. Consumer Protection Laws

Nothing in this Agreement, including the choice of governing law in Section 14 of this Agreement, excludes, restricts, or modifies any rights or remedies you may have under the Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986 (FTA), to the extent those rights or remedies cannot be excluded, restricted, or modified by agreement.

2. Arbitration

If you are a consumer for the purposes of section 11 of the Arbitration Act 1996 (Arbitration Act), the arbitration provisions in Section 14 of this Agreement apply only to the extent permitted by that Act. In particular, where section 11 of the Arbitration Act 1996 applies, an arbitration agreement is enforceable against you only if, after the dispute has arisen, you enter into a separate written agreement in accordance with the Arbitration Act.

3. Limitation of Liability

The limitations and exclusions of liability in Sections 10.1, 10.2, 10.3 and 10.5 do not apply to the extent they would:

(a)exclude or limit liability for a failure to comply with a guarantee under the CGA;

(b)exclude or limit liability for misleading or deceptive conduct or other liability arising under the FTA that cannot lawfully be excluded; or

(c)exclude, restrict, or modify any right or remedy that cannot lawfully be excluded, restricted, or modified under the CGA, the FTA, or any other applicable New Zealand law.

For the avoidance of doubt, the liability cap in Section 10.3(a) does not apply to liability that cannot lawfully be limited or excluded under New Zealand law.

4. Indemnification

Your indemnification obligations under Section 10.4 do not apply to the extent that any claim, loss or liability:

(a)arises from, or is attributable to, Tencent's own breach of this Agreement, negligence, wilful misconduct or fraud; or

(b)arises from Tencent's failure to comply with any obligation that cannot lawfully be excluded, restricted or modified under the CGA, FTA or any other applicable New Zealand law.

5. Open Source and Copyleft Licences

To the extent the Service generates software code as Output, you acknowledge that:

(a)the LLM used to provide AI Functions has been trained on publicly available data, which may include open-source software subject to open-source licences, including copyleft licences such as the GNU General Public License, the GNU Lesser General Public License or similar licences which may require you to: (a) make your source code available to recipients; (b) license your software under the same or a compatible open-source licence; and (c) provide attribution to the original authors (“Copyleft Licences”);

(b)software code as Output may resemble, contain or be derived from software or materials subject to Copyleft Licences or be similar to publicly available source code, and you are solely responsible for verifying whether such Output may infringe third-party copyrights or the terms of any applicable Copyleft Licences before using or deploying it;

(c)there is no broad commercial text and data mining exception in New Zealand clearly allowing AI training on copyright-protected works without permission; and

(d)Tencent makes no representation that all Output is free from third-party intellectual property claims or Copyleft Licences obligations, and does not indemnify you in respect of such claims arising from your use or deployment of code Output.

South Korea

The following provisions will apply and govern if you access or use the Service from South Korea:

1. Changes or Modifications to This Agreement

Notwithstanding Section 1.5 of this Agreement, if Tencent intends to change or amend this Agreement, Tencent will specify the effective date and the grounds for the amendment and will post a notice to that effect, together with the then-current Agreement, on the main page of its website from no later than seven (7) days prior to the effective date until the day immediately preceding the effective date. However, where any such amendment is unfavorable to Users, Tencent will provide an individual notice with a grace period of at least thirty (30) days prior to the effective date. In such case, Tencent will clearly present the content of the Agreement before and after the amendment side by side, in a manner that is easy for consumers to understand.

If a User does not expressly indicate an objection within the notice period referred to in the preceding paragraph, the User will be deemed to have agreed to the amended Agreement. If a User does not agree to the application of the amended Agreement, the User may terminate this Agreement.

2. Service Modification and Interruption

Notwithstanding Sections 3.2, 3.3, and 3.4 of this Agreement, Tencent continuously changes and improves the Service. Tencent may make changes to improve performance or security, to change features or configurations, to comply with applicable laws, and to prevent illegal activity or abuse of Tencent's systems. Tencent may also change or discontinue the Service, or any part thereof.

Tencent will provide advance notice of any material change to, or discontinuation of, the Service that adversely affects your use of the Service. However, such changes or discontinuation may be made without notice where (i) it is not reasonably practicable to provide notice, or (ii) such action is necessary to improve the security or compatibility of the Service, to prevent abuse, or to comply with legal requirements.

3. Limitation of Liabilities

Notwithstanding Section 10.3 of this Agreement, the limitation of liability provisions set out in this Agreement will not apply to any damages arising from Tencent's fault.

4. Governing Law and Dispute Resolution

Notwithstanding Section 14 of this Agreement, any lawsuit relating to a dispute arising between the Tencent website and a User will be subject to the exclusive jurisdiction of the district court having jurisdiction over the User's address at the time the lawsuit is filed, or, if the User has no such address, over the User's place of residence. However, if the User's address or place of residence is unclear at the time the lawsuit is filed, or if the User resides overseas, the lawsuit will be filed with the court having jurisdiction under the Civil Procedure Act of Korea.

The laws of the Republic of Korea will apply to the interpretation of this Agreement and to any dispute arising between the Tencent website and a User.